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Servicing
It seems the majority of car manufacturers are confirming that their warranties will still stand if your vehicle servicing is delayed due to coronavirus. However it’s important to point out for the few that might see an opportunity to exploit here that if you purposely delay or miss your next service your warranty will be voided. We are recommending our customers book their MOT and service now to avoid getting caught up in the back log of appointments once the lockdown has been lifted.
Warranties
In a similar stance to servicing vehicle manufacturers have made announcements that warranties will not be affected. It is advised to check with your vehicle manufacturer before making any assumptions and check any specific detail available.
If you've booked a service and it's been cancelled your vehicles warranty will be honoured but please be aware that manufacturers are recording service requests, and this will be taken into account. It’s important to point out that use of your vehicle is only currently permitted for essential use and travel to and from work where necessary. If you are continually using your vehicle for reasons outside of those permitted during the lockdown period, when you do come to have your manufacturer scheduled service questions may be asked.
Audi have taken the decision to close our Customer Services call centre on a temporary basis to support the wellbeing and health of our employees during the Covid-19 outbreak. However, if you require urgent vehicle maintenance, please check your local Audi Centre’s service availability by telephone or visiting their website Please refer to our website and FAQs for the most up to date information. Audi will be prioritising contact from customers who are key workers (according to government definitions) and those with urgent mobility requirements, and there may be a delay in response.
All BMW showrooms are now closed. If you need urgent vehicle maintenance, please check with your local BMW Centre on their availability via telephone or website.
Citroën workshops remain open at a reduced level to cover the essential requirements as laid out by the Government and prioritise a service facility for ‘Key workers’, providing loan cars if required.
If you are not a key worker and your vehicle is due any service, maintenance or repair work please contact your local dealer who will be able to advise on the best course of action.
Citroën have extended the Service Schedule by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. If you require warranty work but cannot visit the dealerI, Citroën have extended your warranty by 1 month. Please ensure you contact your local Citroën dealer to arrange for it to be serviced within these extended Service intervals. Providing you meet this extended service schedule your warranty is not affected.
If your car is due a service you should use the FCA online booking facility to make a booking for a future time that is suitable or contact Fiat's Customer Services Centre who will register the concern and provide you with a case number which can be referred to once the workshop reopens. Doing the above will protect your warranty.
A proportion of Honda's dealer network remains open to key workers should your vehicle require a repair, service work and MOT. We would advise you to contact your dealership showrooms to ensure it is open. Under government guidelines, dealer showrooms are now closed to the public until further notice. However, most will remain contactable by telephone and email should you wish to speak to them about future vehicle collections, vehicle purchases or service, MOT and repair requirements.
If you cannot gain access for a repair to be completed under the Honda Manufacturer Warranty and the fault was not logged with the dealer in the warranty period, please contact your local Dealer once restrictions have been lifted and it is convenient for you to do so. Careful consideration will be given to support each claim as long as the vehicle was booked in for the repair at the earliest convenience, the vehicle could not have been repaired prior to the restrictions being put in place and it was evident the fault was apparent within the warranty period.
We would advise customers to arrange for their products to be serviced at their earliest convenience once the current COVID-19 restrictions have been lifted and our customers are happy to do so. All Extended Guarantee claims will be considered due to any delay due to the current restrictions. Once you are ready to take your vehicle to a Honda Dealer for servicing please discuss with them or if you want further information please contact Honda Care Enquiries Team on 0330 100 3406 for guidance.
Warranty issues will not be affected if a service is done late, Ford normally allow around a month overdue anyway. The mileage limits however will still apply.
Honda are currently working to ensure that no vehicle's warranty is compromised as a result of not being able to carry out routine servicing and will update you in due course.
Honda are providing an automatic service extension of 1,500 miles.
Jaguar and Land Rover's Service Centres will remain open to provide service, repair, and MOT for emergency and essential services vehicles and the vehicles of key workers. Please contact your local Retailer for more details.
Kia have kept around 40% of its dealerships open. However, these dealerships will prioritise key workers and carry out essential repair work and vehicle testing. Routine servicing is not considered an essential repair therefore you should book your car in once Government advice changes.
Kia Care service plan will remain valid and cover the cost of your services regardless of when they are undertaken. Your car should be maintained and serviced according to the manufacturer’s guidelines and recommendations to ensure your warranty remains intact. However, if there is a valid warranty claim on your car and the latest scheduled service has been delayed during the period where the UK is under Government measures, we will honour valid warranty claims. Please note all other warranty Terms and Exclusions apply. If there is a valid warranty claim on your car but the repair could not be completed before the warranty expired because of current Government measures, Kia will be flexible and honour valid warranty claims. Please note all other warranty Terms and Exclusions apply.
During dealership closure where a service is not possible, as long as your scheduled maintenance is completed when the government restrictions are lifted, your warranty will not be affected. Additional mileage must not exceed 1,875 miles over normal scheduled servicing.
Mercedes-Benz have implemented a temporary limit for overdue services if a service appointment cannot be attended.
For Mercedes-Benz cars, the limit has increased to the sooner of 180 days past the current due date for a service to be completed or the vehicle reaching the 3,728 mileage interval for a service to be completed (previously 90 days / 1,864 mileage interval).
For smart vehicles, the limit has increased to the sooner of 180 days past the current due date for a service to be completed or the vehicle reaching an excess of 20% of the current mileage interval for a service to be completed (previously 90 days / mileage interval exceeded by 10%).
Please be advised that delays to your vehicle being serviced, which are within the temporary revised limits for servicing set out above, will not invalidate your vehicle’s warranty. However, all of your other obligations and exclusions in relation to your vehicle’s warranty remain.
Mitsubishi have kept many of their dealerships open to key workers to provide service and repairs. A Mitsubishi Service Plan usually has a one month window in which you can claim the service but in the current circumstances they have extended this period. Please contact your local dealer once they have re-opened to book your service, but in the meantime please limit your vehicle to within 1,000 miles of the recommended service mileage.
For any warranty claims, as long as the problem has been reported to your local dealer we will honour the vehicle warranty. As long as you remain within 1,000 miles of the recommended service mileage they will continue to honour the warranty, even if that pushes your vehicle outside of its usual 12 month service schedule.
The service and repair departments at a number of Nissan dealerships are still open but operating with a much reduced staffing level. As such, we will be prioritising the repair of vehicles belonging to key workers. Don’t worry – we won’t let this impact your warranty validity and if you experience any mechanical issues with your vehicle or are concerned in any way, then of course don’t hesitate to contact your local dealership for assistance. Please also be aware that online service booking is currently suspended on nissan.co.uk.
If your vehicle is still in the warranty period, under normal conditions, your vehicle should always be serviced in line with the service schedule to maintain its warranty. We understand that this might not be possible over the coming weeks and therefore we will show flexibility regarding these regulations.
Where feasible and permitted in accordance with Government instructions, Peugeot workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan cars if required.
If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact your local Retailer who will be able to advise on the best course of action. In light of the recent Government instruction’s Peugeot will extend the Service Schedule by up to 3 months / 1800 miles, to cover any cases where vehicles cannot be serviced in accordance with the original service schedule. Please ensure you contact your local Peugeot Retailer to arrange for it to be serviced within these extended Service intervals.
Peugeot have extended the warranty by 1 month and extend the Service Schedule by up to 3 months / 1800 miles. Please ensure you contact your local Peugeot Retailer to arrange for it to be repaired under warranty within the extended period. Providing you meet this extended service schedule your warranty is not affected.
If you need urgent vehicle maintenance or are a key worker, many of the retailers are able to assist you if you contact them directly. If your local ŠKODA retailer is closed, please contact the Customer Services Centre on 03330 037 504. If your vehicle is due any service, maintenance or repair work please contact the local ŠKODA retailer to discuss their availability. They may be able to help with collection and delivery so that you do not have to visit the site, and will of course be following Government's guidelines on social-distancing and self-isolation. If your local ŠKODA retailer is closed, please contact the Customer Services Centre on 03330 037 504.
If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact SKODA Roadside Assistance on 0800 526 625. Please note if you do not have SKODA Roadside Assistance please check your handbook for details of what the fault light is indicating, and contact your local ŠKODA retailer.
Many of our retailers are still carrying out service and maintenance work, but with reduced capacity, meaning there are likely to be delays for some customers. But don’t worry, in many cases it’s fine to postpone. Please contact your local ŠKODA retailer and they will let you know what work is essential and their availability.
For any routine mechanical queries, repairs or servicing requirements you may have in the affected period, please contact your local dealer directly in the first instance or our Customer Service team on 08085 011959.
With a number of our locations closed any routine servicing requirements are unlikely to be fulfilled during this period. We will endeavour to answer your calls and emails as soon as possible, please bear with us at this busy time.
Whilst Toyota will continue to do all we can to meet the mobility needs of emergency and NHS workers, the effects of the increased countermeasures of the virus will inevitably have an effect on our operations. Most of our workshops remain contactable to provide support for emergency and NHS workers, if their vehicle is off the road or requires emergency repair.
Find your dealer or contact the UK customer service team on 0344 701 6202.
If your Toyota Roadside Assistance has expired and not been renewed since 1st February 2020, we will provide complimentary cover until 31st May 2020. If your policy is currently active we will provide a complimentary three month extension to it.
A large number of Vauxhall workshops remain open at a reduced level to cover the essential requirements for MOT, roadside recovery, emergency repairs and importantly to provide a service facility for ‘Key Workers’ as required. Vauxhall workshops intend in the majority of cases to remain open at a reduced level to cover the essential requirements as laid out by Government of MOT, roadside recovery & breakdown, emergency repairs and importantly to provide a service facility for ‘Key workers’, providing loan vehicles if required.
If you are not a key worker and your vehicle is due any service, maintenance or repair work, please contact your local Retailer who will be able to advise you on the best course of action. We fully understand that the current restrictions may mean that your scheduled service cannot be performed at the time or mileage required so the Service Schedule will be extended by up to 3 months / 1800 miles. As long as you meet this extended service schedule your warranty will not be affected. Customers whose vehicles are approaching the end of the manufacturer’s warranty should be reassured that if they experience a defect once the warranty has expired, that would have been detected if the maintenance was performed at the normal time, that these repairs will be accepted by Vauxhall as covered by Warranty.
The government’s guidelines allow workshops to remain open, and we are working to ensure that a national coverage of repair facilities is available to you during this period.
Until 30 April, Volvo Car UK is extending the warranty on all applicable cars from 36 months/60,000 miles to 37 months/61,000 miles. This should help any customers whose warranty would have expired during this period of lockdown. We are constantly reviewing the situation and will take action as required to support all our customers.
If you require urgent vehicle maintenance or are a key worker, please check your local Retailer’s service availability by telephone or visiting their website. Our retailer’s are working responsibly within our community and complying with the latest government advice on COVID-19.
If your vehicle is due any service, maintenance or repair work please contact your local retailer to discuss their availability and whether work can be delayed. They may be able to help with collection and delivery so that you do not have to visit the site, and will of course be following Government's guidelines on social-distancing and self-isolation. If you have a red warning light or you are worried about safety, please stop using the vehicle immediately and contact Volkswagen Roadside Assistance on 0800 777 192. Please note if you do not have Volkswagen Roadside Assistance please check your handbook for details of what the fault light is indicating, and contact your local retailer. If they can’t help due to reduced operating capacity, they’ll advise you on what to do.
Any issues that would normally be covered by your warranty will still be covered provided you have reported the fault to your retailer within the warranty period. If your retailer is closed due to COVID-19 and so you cannot report the fault, please email the Customer Services Centre at customerservices@volkswagen.co.uk. However, please note, existing warranty periods will not be extended.
-- Information obtained is correct at time of publishing --
